Online Business Reputation Service: St Louis Owen Web Design
Wondering what your customers or others are saying about your company online? You might be surprised. Try "googleing yourself" and you might be amazed at what comes up.
Sharon@owenwebsitedesign.com
Copyright 2010 Owen Web Design: Website Design St. Louis. All Rights Reserved.
Lets face it. You try very hard to make each and every customer happy. Any wise business owner would agree that sometimes customer dissatisfaction is impossible to avoid. In a perfect world, an unhappy customer would address the issue personally with you without going online. Ten or twenty years ago that may have been the case. But in this new age of social media, often times disgruntled customers will bypass the good old "let me speak with the manager" phone call; and instead they will go online and take out their frustrations by writing nasty and untruthful things about your company regarding what may have been a bad experience in their eyes - without you having any knowledge of it. Even worse, a disgruntled employee or an unethical competitor will post bad reviews about your business without them even being a customer! Now that's bad! But unfortunately it occurs. Owen Web Design offers online business management reputation services simply for this reason.
Research studies have found that satisfied customers don't think to mention good experience nearly as often as the bad. Why do many corporations spend thousands of dollars on CSI's (A.K.A Customer Satisfaction Index Surveys)? They know how important it is to be proactive and learn directly from their customer how the experience panned out with their company.
Owen Web Design is offering Online business Reputation & Management Services because:
Customer relationships matter.
Repeat business is important.
Bad news travels faster than good news.
In an age of stiff competition, how can you afford not to manage your online business reputation?
You don’t need to respond to every review, especially if the overall consensus is positive. A negative review, however, demands special attention. Some business owners post public responses to apologize and try to win back the customer. Some privately message the reviewer. Bottom line, if it is bad it could hurt your business reputation online. Let Owen Web Design tip the outcome in your favor with our online business reputation management service in St Louis Mo.
 | ||||||
Our St Louis Online Business Reputation & Management Services includes:
- A monthly scan and review of your business on all three search engines. Google, Yahoo, & Bing.
- Google alerts set up for your business name so we can alert you when a website publishes something (good or bad) about your business.
- Customer mediation to resolve any bad reviews about your business online. We will personally call them or email them to address the bad review posted online. Our goal is to get the bad review resolved in a way so that it will not reflect badly when your potential clients read the reviews already published. (Damage Control, so to speak)
- Customer Satisfaction surveys available (for an additional fee) Take a look at Owen Web Design's Online Customer Satisfaction Survey
